Stop answering "are you open?" a hundred times a day

Cuppadesk answers customer questions about hours, menu, allergens and directions, and hands off to your team when it isn't sure.

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Inbox

Today

  • Are you open on Sunday?

    Answered

    Yes, we are open Sunday 08:00 to 16:00.

  • Do you have oat milk?

    Answered

    Yes, oat milk is available on any drink.

  • Is the banana bread nut-free?

    Needs your team

    I'm not sure. Please contact the café directly so the team can confirm.

Same questions, less of your day

The old way

  • The same hours question lands by DM, phone and LINE, all day.
  • You stop mid-service to type out what is in the banana bread.
  • Late questions sit unanswered until you close up.
  • A guess about allergens goes out because someone had to reply.

With Cuppadesk

  • Cuppadesk answers hours, menu, dietary tags and directions from the facts you entered.
  • Your team stays on the floor while the repeat questions get answered.
  • Questions that arrive when you are closed still get a reply.
  • Anything it is not sure about goes to your team, and the customer is told to contact the café.

Inbox

See every question and how it was answered

Each customer question sits in one list. Answered ones are done. Anything marked Needs your team is waiting for you.

Is your cold brew gluten-free?Answered

Via phone, 11:48

Can I book the whole café for a birthday?Needs your team

Via Facebook, 10:02

Café Info

One place for hours, menu and location

Enter your opening hours, menu items with dietary tags and where to find you. Cuppadesk answers from these facts and nothing else.

Mon to Fri07:30 to 17:00
Sat and Sun08:00 to 16:00
Lentil saladVeganDairy-free

Chat Preview

Test it before a customer does

Ask the assistant anything a customer might. When it doesn't know, you will see it tell them to contact the café instead of guessing.

Is the banana bread nut-free?

I'm not sure about that one. Please contact the café directly so the team can confirm.

How it works

  1. Tell it about your café

    Add opening hours, menu items with dietary tags, and your location in Café Info.

  2. Try it yourself

    Ask questions in Chat Preview the way customers would, and check the replies.

  3. Let it handle the repeats

    Hours, menu, allergens and directions get answered from your facts.

  4. Pick up what it passes on

    When it is unsure, the question shows as Needs your team in your Inbox.

Small, simple and honest about what it doesn't know.

Cuppadesk is built for independent cafés, not chains. It does not take bookings or orders. It answers the repeat questions, and sends the rest back to you.

Questions you might have

Give your team their day back.

Set up your café facts and test the replies.

Start my account
What happens when Cuppadesk does not know the answer?

It does not guess. It tells the customer to contact the café directly, and the question appears in your Inbox as Needs your team.

What can it answer?

Opening hours, menu items, dietary and allergen information you have entered, and how to find your café.

Does it take bookings or orders?

No. Cuppadesk is for customer questions only. Anything it cannot answer is passed back to your team.

Can I check the replies before customers see them?

Yes. Chat Preview lets you ask questions the way a customer would and see exactly how it replies.

Do I need technical skills?

No. You fill in your hours, menu and location in plain forms.